Return Policy

Return Policy

At our store customer satisfaction and product quality are very important.

May be returned at any time. Just follow these instructions:

  • 1. Package items you wish to return with all tags that arrived with the clothes.
  • 2. Fill out the return form that came with your shipment and enclose it with your packing slip.
  • 3. We recommend shipping your return with a carrier that provides tracking and insurance. We are not responsible for items that do not arrive at our facility.
  • Proof of purchase (such as a packing slip, return form, or copy of an Order Status email) is required for all returns.No return merchandise authorization is necessary.

    Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.

    Returns take approximately 5 business days to process upon receipt of the merchandise. Returns are credited to the original payment method less shipping and handling. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 30 business days for the credit to be reflected in your available balance after you receive your email notification.

    Team Uniforms and Clothes

    Returns on merchandise purchased through our Team Department (non customized) are subject to a 20% restocking fee.

    Custom Items

    All custom orders are final and not eligible for returns (other than correction of errors).

    Defective and Incorrect items

    If you receive any defective or incorrect items, please contact our Customer Service Department and we will rectify the problem.

    Exchanges

    You are welcome to send back the original product (in NEW condition) along with a request for a different product. Please note that there is no guarantee that the product you want will still be in stock by the time we receive your exchange request. Simply fill out the Return/Exchange Form, found on the back of the packing slip included in your package, with all the necessary information (item name, color, and size) so we can get you the correct item.

    Need your new item faster?

    To ensure that you get the new product faster and while it's still in stock, just place a new order. Then, send the original product(s) back to us for a refund. Keep in mind that you will be charged for both items until the original is returned to us in NEW condition; upon receipt, we will then return credit to your original method of payment.

    International Package Refusal

    If you refuse an internationally shipped package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

    Help with Returns

    If you have any questions regarding your return, please e-mail us at support@rosensee.com or Contact US.